Shipping policy
Order Processing
All orders are processed within 1–2 business days (Monday–Friday, excluding public holidays). Once your order has been shipped, you will receive a confirmation email with tracking information.
Shipping Destinations
We currently ship to:
- The Netherlands
- All European Union (EU) countries
Estimated Delivery Times
- Netherlands: 3–5 business days
- Belgium & Germany: 5–8 business days
- Rest of the EU: 3–7 business days
Please note that delivery times are estimates and may vary during busy periods or due to circumstances beyond our control.
Shipping Costs
Shipping costs are calculated at checkout based on your delivery location.
Free shipping is available on qualifying orders where indicated.
Tracking Your Order
Once your order has been dispatched, you will receive a tracking number via email so you can monitor your shipment.
Customs & Duties
Orders shipped within the European Union are generally not subject to customs duties. Additional charges may apply for destinations outside the EU.
Delays
While we strive to deliver within the estimated timeframe, unexpected delays caused by carriers, weather, or other circumstances may occur.
Incorrect Address
Please ensure your shipping address is correct before placing your order. We are not responsible for delays or additional shipping costs resulting from incorrect or incomplete addresses.
Lost or Damaged Parcels
If your order arrives damaged or is lost in transit, please contact us within 7 days of the expected delivery date. We will work with the shipping carrier to resolve the issue.
Contact Us
If you have any questions about shipping, please contact us via the contact page on our website.